Australian run & staffed · Brisbane, QLD · Delivering Australia-wide
0469 757 427 service@brandimade.com.au
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Resources & FAQs

Everything you need to know about ordering, samples, pricing and delivery. Can't find your answer? Get in touch directly — we respond within 24 hours.

Ordering Samples Delivery Pricing

Ordering

How do I get a quote?
Fill out our quote request form. To provide an accurate quote we need the product, your logo or design, and the quantity. The stitch count or print detail in your logo determines decoration costs, so we can't finalise pricing without it.
How do I place an order?
Submit a quote request with your product choice, logo and quantities. You can browse our supplier catalogues to find what suits, then include those details in the form. Your dedicated sales manager takes it from there.
Why can't I purchase directly through your website?
As a distributor we offer access to a wide range of supplier products. This lets you browse the full range while we manage quoting, decoration and delivery — ensuring every order is handled correctly and personalised to your brand.
Do you have minimum order quantities?
Yes — most promotional products have supplier minimums, usually around 50–100 units depending on the product. We confirm the exact MOQ with your quote. Smaller orders are sometimes possible, so it's always worth asking.
Can I order different colours or mix products?
Yes, as long as the total order meets the supplier's minimum order quantity. You can often mix colours of the same product within one order. We confirm what's possible when we quote.

Samples & Mockups

Can I see a sample before placing a bulk order?
Yes. Every quote includes a complimentary digital mockup, and every order includes a free photo sample of your actual branded product before production begins. Physical samples are available for an additional fee.
How much does a physical sample cost?
Physical samples are usually $70–$100 + GST including freight. Digital mockups and photo samples are always free.
What if the sample isn't right?
You vary the proof until it's right — nothing goes to production without your approval. And our 100% quality guarantee covers the finished order too.

Shipping & Delivery

How long will my order take?
Standard lead time is 3–4 weeks for locally stocked products from sample approval. Fully custom overseas products can take up to 12 weeks. Need it urgently? Rush orders may be possible depending on stock — tell us your deadline when you enquire.
Do you deliver Australia-wide?
Yes — all major cities and regional areas across Australia, with shipping included in your quote so there are no surprises.
Do you ship internationally?
Our primary service area is Australia and New Zealand. International shipping can sometimes be arranged — contact us directly to discuss.

Pricing & Guarantee

Are there hidden fees?
No. Quotes are itemised: product cost, decoration, freight and GST. What you're quoted is what you pay.
What does the 100% quality guarantee cover?
Every order we ship. If the product isn't right, we fix it — no arguments, no delays.
Do you offer a referral reward?
Yes — refer another business and you both receive $100 credit when they place their first order of 50+ units. See the referral program.
Guides

Helpful reading before you order

Quick reference guides drawn from the questions we answer most. More guides and case studies are on the way.

How decoration pricing works

Embroidery is priced by stitch count, printing by colours and coverage. That's why we quote from your actual logo — flat-rate pricing usually hides margin or surprises.

Choosing merch people keep

Daily-utility items — caps, drinkware, bags, quality tees — consistently outlast novelty giveaways. Spend on fewer, better items rather than more, cheaper ones.

Planning around lead times

Work backward from your deadline: local stock needs 3–4 weeks from sample approval, custom overseas up to 12. Enquire early; approve samples promptly.

Still have a question?

No question is too small. Our team responds within 24 hours and will help you get it right the first time.

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